Shipping policy
Last updated: February 7, 2026
At myMASÉYA, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.
Processing Time
All orders are processed within 5-7 business days (excluding weekends and holidays) after receiving your order confirmation email.
Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Shipping Time
Estimated delivery times vary depending on your location:
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Europe: 5–10 business days
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United States & Canada: 7–12 business days
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Australia & New Zealand: 7–14 business days
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Rest of the World: 10–20 business days
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or high demand periods.
Shipping Costs
Shipping costs are calculated at checkout and will be clearly displayed before completing your purchase.
Occasionally, we may offer free shipping promotions, which will be shown on our website.
Tracking Your Order
Once your order has shipped, you will receive an email with a tracking number.
Please allow up to 48 hours for tracking information to update.
Customs, Duties & Taxes
myMASÉYA is not responsible for any customs duties, import taxes, or fees that may be applied by your local customs authority. These charges are the responsibility of the customer.
Incorrect Address
Please ensure that your shipping address is entered correctly at checkout.
We are not responsible for orders delivered to an incorrect address provided by the customer.
If an order is returned to us due to an incorrect or incomplete address, additional shipping fees may apply.
Lost or Delayed Packages
If your order has not arrived within the estimated delivery time, please contact us at:
We will be happy to assist you and investigate the issue.
Contact Us
For any questions regarding shipping, please reach out to us at: